Sequel Med Tech

Manager of Learning & Development, Inside Sales

Customer Care - Remote - Full Time

About Sequel 

Sequel Med Tech is an emerging medical device company committed to revolutionizing patient care through innovative solutions. Our mission is to improve the lives of patients by developing cutting-edge medical technologies that address unmet needs in healthcare. 

Job Overview 

Our Inside Sales team plays a critical role in driving our growth, and we are seeking a dynamic Manager of Learning and Development, Inside Sales to ensure our new hires and existing team members are set up for success. 

Reporting directly to the Director of Learning & Development, the Manager of Learning & Development, Inside Sales is responsible for the onboarding, training, and continuous development of our Inside Sales team, while partnering cross-functionally with product support, diabetes educators and operations team members. From day one, this individual will ensure that new hires have a structured and engaging learning experience that sets them up for success and will partner with the Manager of Instructional Design to develop engaging training materials. The ideal candidate is both experienced in Inside Sales and a strong facilitator and trainer, skilled in coordinating training programs, evaluating sales performance and driving continuous improvement. 

Job Responsibilities and Essential Duties 

  • New Hire Onboarding: Lead onboarding for new Inside Sales team members, starting on their first day. Set up the training schedule for their first few weeks, facilitate many of the trainings, and coordinate sessions led by other departments. 

  • Development Planning: Design and implement 30-60-90 day development plans for new Inside Sales hires to ensure a structured and progressive learning journey. 

  • Ongoing Training & Facilitation: Conduct ongoing training programs for Inside Sales team members, incorporating best practices, product knowledge, and sales techniques, using various training modalities including Instructor Led, Virtual Training, eLearning, workshops and peer-to-peer blocks.   

  • Cross-Functional Collaboration: Work closely with Customer Care and Product Support teams to integrate key learnings and ensure alignment across the Customer Care organization. Partner with the Field Sales Training team on shared training responsibilities. Work closely with process owners to identify all changes to process documentation/training within the CRM and LMS.  

  • Instructional Design Collaboration: Partner with the Manager of Instructional Design to create and refine training documents and programs that will be delivered to Inside Sales. 

  • Sales Call Evaluations & Feedback: Review and evaluate sales calls, monitor feedback loops, and identify training needs based on performance trends. 

  • Continuous Improvement: Identify opportunities for refining and enhancing training content and methodologies to optimize sales performance and customer experience. 

  • Technology & Tools: Introduce and integrate cutting-edge customer support and sales experience technologies and tools to enhance the training experience. 

  • Professional Development & Career Pathing: Support the professional development of Inside Sales team members and help define career pathways within the organization. 

  • Training Impact & Quality Assurance: Maintain records of training activities, evaluate their impact, and participate in calibration and quality evaluations to identify opportunities for improvement. 

Minimum Requirements 

  • BS or BA in a discipline related to life sciences, or equivalent combination of education and experience 

  • 5+ years of related inside sales experience and/or experience leading trainings for inside sales teams in the pharmaceutical, biotech, medical device or diagnostics industry. 

  • Applicants should possess the capability to comprehend the medical, clinical, and technical facets related to diabetes management and drug delivery products.  

Required Knowledge, Skills and Abilities 

  • Experience providing remote support, particularly in a regulated environment.  

  • Previous experience working in a high volume omnichannel contact center providing direct service and support of a medical device. 

  • Working knowledge/proficiency in content creation platforms desired but not required. 

  • Innovative, creative and detail oriented with strong interpersonal communication (oral and written) presentation, facilitation and administrative management skills. 

  • Knowledge of sales methodologies, customer engagement strategies, and emerging sales technologies. 

  • Ability to organize and lead meetings with cross-functional teams and effectively communicate issues and ideas with peers and with leadership. 

  • Excellent collaboration skills to work seamlessly with teams across different departments and disciplines.  

  • Excellent interpersonal skills with clear communication abilities.  

  • Proficiency with content development platforms (Articulate) 

  • Proficiency with Microsoft tools and applications inclusive of Outlook, Word, Excel, PowerPoint  

  • Position remotely based but requires up to 25% travel for training meetings and occasional visits to home office in Manchester, NH.  

Sequel Med Tech provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 

Environmental/Safety/Physical Work Conditions 

  • Ensures environmental consciousness and safe practices are exhibited in decisions 

  • Use of computer and telephone equipment and other related office accessories/devices to complete assignments 

  • May work extended hours during peak business cycles 

  • Physical requirements such as lifting specific weights 

  • Some travelling is expected 

Apply: Manager of Learning & Development, Inside Sales
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