IT Specialist

Manchester, NH
Full Time
Experienced
About Sequel
Sequel Med Tech is an early-stage company developing the next generation of precision drug delivery devices.

Job Overview
Reporting to the Sr. Director, IT and Infrastructure, the Senior IT Specialist will help spearhead the establishment of Sequel’s IT support function. You will also partner with external vendors to establish a helpdesk ticketing system, launch an outsourced helpdesk function, and deliver security training to employees. If you are a skilled, experienced and well-rounded helpdesk specialist looking for an opportunity to expand your skills and grow into more project leadership roles, this is the job for you!  

Job Responsibilities and Essential Duties
  • Onboarding Support:
    • Provide comprehensive onboarding support for local and field-based employees.
    • Ensure a seamless integration into Sequel Med Tech's IT ecosystem.
  • Helpdesk Support:
    • Offer ongoing helpdesk support, including troubleshooting and issue resolution.
    • Address MS Office support, 365 configuration, and backup and recovery needs.
  • Vendor Management:
    • Collaborate with the Sr. Director, IT & Infrastructure to set up contracts with a helpdesk vendor and other service providers.
    • Ensure vendor adherence to service level agreements (SLAs).
  • Security Administration:
    • Administer KnowB4 security training to employees.
    • Set up multifactor authentication and encryption measures.
    • Integrate Azure AD SSO to third party applications.
  • Project Leadership:
    • Take the lead on IT projects, contributing to the enhancement and development of IT processes.
    • Assist in drafting and implementing IT policies.
  • Collaboration and Partnership:
    • Partner with business leaders to understand and address specific business needs.
    • Collaborate with the Sr. Director, IT & Infrastructure to meet organizational objectives.
  • Salesforce CRM Backup:
    • Provide backup administration support for Salesforce CRM.
  • Security and Compliance Enhancement:
    • Collaborate with vendors to improve overall security and compliance measures.
    • Ensure that all IT systems are compliant with Sequel Med Tech’s corporate directives, FDA regulations, Sarbanes Oxley regulations and ISO standards.
  • Inventory Management
    • Maintains IT asset lists and ensures that inventory levels are optimized.
Minimum Requirements
  • Bachelor’s degree in computer science preferred but not required.
  • 4+ years of IT helpdesk support in a fast-paced corporate environment. Experience in IT helpdesk in a consulting environment or supporting multiple clients is a plus.
  • Ability to work onsite in the Manchester, NH office at least 2 days per week, especially on Mondays to provide onboarding support to new hires.
Required Knowledge, Skills and Abilities
  • Excellent knowledge of technology trends, software licensing models, current and emerging compliance requirements impacting IT hardware, software, and services acquisitions and contract terms
  • Broad technical infrastructure experience at scale covering compute, storage, networking, end user support and security disciplines and applications.
  • Proven experience bringing IT projects from scope to launch.
  • Design and implementation skills with the following products is a plus:
    • Azure Active Directory
    • Office 365 & Azure Admin Technology Suites
    • Microsoft Office suite of applications
    • MS Intune/Autopilot deployments
    • Jamf MDM
    • Azure AD SSO for third party applications
  • Knowledge of hardware & software installation and configuration, LAN, network access, internet, email, and printer support.
  • Excellent interpersonal and communication skills
  • Excellent problem solving and customer service skills.
  • Ability to work well under pressure and independently.
  • Ability to balance multiple priorities simultaneously.
  • Ability to lead and contribute to IT projects.
  • Experience administering the following software applications a plus.
    • NetSuite
    • SharePoint
    • Salesforce
    • TalkDesk CTI
    • KnowBe4

Sequel Med Tech provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
 
Share

Apply for this position

Required*
We've received your resume. Click here to update it.
Attach resume or Paste resume
Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

To comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.
Invitation for Job Applicants to Self-Identify as a U.S. Veteran
  • A “disabled veteran” is one of the following:
    • a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or
    • a person who was discharged or released from active duty because of a service-connected disability.
  • A “recently separated veteran” means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
  • An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
  • An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
Veteran status


Voluntary Self-Identification of Disability
Voluntary Self-Identification of Disability Form CC-305
OMB Control Number 1250-0005
Expires 04/30/2026
Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Please check one of the boxes below:

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

You must enter your name and date
Human Check*