Business Process Manager - Customer Care

Remote
Full Time
Experienced

About Sequel

Sequel Med Tech is an emerging medical device company committed to revolutionizing patient care through innovative solutions. Our mission is to improve the lives of patients by developing cutting-edge medical technologies that address unmet needs in healthcare.

Job Overview

We are seeking a highly motivated and experienced Business Process Manager to join our dynamic team. The Business Process Manager will be responsible for owning and optimizing our Salesforce implementation to support our sales, customer service, and marketing initiatives. This role will collaborate closely with cross-functional teams to ensure that our systems and platform meets the evolving needs of our organization and drives business growth.

Job Responsibilities and Essential Duties

· Works closely with users, stakeholders, and IT personnel to elicit requirements, streamline processes, improve access to information, and define business and technical needs effectively and efficiently.
· Provide regular communication of objectives, progress, feedback, and roadblocks to team members; escalate to senior management as appropriate.
· Continuously collaborate with business and stakeholders to analyze new and current business needs, solicit and develop requirement details, and design business solutions that enable the business area to achieve its objectives.
· Plan and deliver solutions that are clearly documented, have traceability to business objectives, and are in line with business priorities while aligning these solutions with long-term technology capabilities.
· Partner with business leaders in a variety of problem-solving activities and evaluations of short and long-term business challenges for process optimization and to drive continuous improvement.
· Build and grow trusting and credible relationships with key internal and external stakeholders to facilitate effective communication.
· Evaluate system functionality, working with internal stakeholders to establish requirements and aids the process of managing enhancement requests.
· Design dashboards and reports for tracking completion of key results aligned to company objectives and process efficiency. Leverage data-driven insights to identify trends, opportunities and areas for improvement.
· Conduct regular training; develop and publish validated training materials and user guidance as needed.
· Creates workflow diagrams that reflect current and future business environment.
· Provides thought leadership to help employees fundamentally rethink how they do their work in order to dramatically improve customer service and reduce operational costs.

Minimum Requirements

· Bachelor's degree in Computer Science, Information Systems, Business Administration, or related field.
· Minimum of 2 years in a Business Process Manager or similar role
· Minimum of 3 years of experience as a Salesforce Administrator, Salesforce Consultant, or similar role. · Proven track record of successfully implementing and maintaining Salesforce solutions in a corporate environment.
· Experience with Diabetes medical devices is preferred

Required Knowledge, Skills and Abilities

· Excellent communication skills with the ability to effectively communicate technical concepts to non-technical stakeholders.
· Strong analytical and problem-solving skills, with the ability to identify issues and propose solutions.
· Ability to work independently and collaboratively in a fast-paced, deadline-driven environment.
· Experience with Agile methodologies and Salesforce Lightning Experience preferred.
· Knowledge of healthcare or medical device industry regulations and compliance requirements is a plus.

Sequel Med Tech provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Environmental/Safety/Physical Work Conditions

· Ensures environmental consciousness and safe practices are exhibited in decisions
· Use of computer and telephone equipment and other related office accessories/devices to complete assignments
· May work extended hours during peak business cycles
· Physical requirements such as lifting specific weights
· Some travelling is expected

Share

Apply for this position

Required*
We've received your resume. Click here to update it.
Attach resume or Paste resume
Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

To comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.
Invitation for Job Applicants to Self-Identify as a U.S. Veteran
  • A “disabled veteran” is one of the following:
    • a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or
    • a person who was discharged or released from active duty because of a service-connected disability.
  • A “recently separated veteran” means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
  • An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
  • An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
Veteran status


Voluntary Self-Identification of Disability
Voluntary Self-Identification of Disability Form CC-305
OMB Control Number 1250-0005
Expires 04/30/2026
Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Please check one of the boxes below:

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

You must enter your name and date
Human Check*